Returns & Exchanges

We have invested a tremendous amount of time and effort into perfecting each and every aspect of our garments and hope that the final product provides a similar satisfaction to all our customers. On the off chance that you are not satisfied with the product(s) that you have received, we’re here to help you with it.

We offer a 5 days Return and Exchange policy where you can return the product for either

a) store credit,

b) the same product in a different size,

c) a different product in your desired size of the same value, or

d) a refund to the original payment method.

To initiate a refund/exchange request, please refer to the following instructions:

  •  Contact us at sportsydotstore@gmail.com and provide us with your Name, Order ID, mobile number, reason for return/exchange.
  •  Once your request is processed, we will arrange a pickup from your address within 3-5 working days. You will have to keep the product(s) packed and ready for pickup.
  • In case of returns, your refund will be initiated after the product is received by us and assessed by our quality assurance team to make sure that it is unused and in the original condition.
  • In case of exchanges, your replacement product will be dispatched from our warehouses after the original product is collected from your address (subject to processing time for new replacement product). A tracking link will be shared with you via text/mail shortly after.

 

PLEASE NOTE:

  1. We do not offer on-call support for returns and exchanges. All communication will take place via sportsydotstore@gmail.com. We guarantee quick and appropriate resolution to any of your queries.
  2. If you wish to return/exchange the product(s) received, please contact us within 5 days of receiving the order. We will not be able to accept your request if you fail to do so for whatever reason.
  3. The tag and packaging of the product must stay intact. Products that are overly damaged, torn or have their tags removed will not be eligible for refunds.
  4. As we do not have our own delivery services, we rely on delivery partners like Delhivery, Xpressbees, Shadowfax, etc. and we are charged the same for reverse pickup from the customer, sometimes even more. Hence,
    a) In case of returns, a standard deduction of INR 120 per T-Shirt will be made from the refund amount of prepaid orders and INR 150 per T-Shirt of COD orders. These are basically courier charges, as we had to send the product to you and again it needs to be picked up from your end. So both of these courier charges are adjusted in this deduction.
    b) In case of exchanges, shipping charges of INR 90 per T-Shirt will have to be borne by the customer. A payment link will be sent to you via text/mail where you can make the payment.
  5. A second exchange request will not be processed by default.
  6. An order once opted for exchange will not be eligible for refund.
  7. Products sold under any discount/sale will only be eligible for refund for the final amount paid.